Beyond Customer Centricity

‘There is only one valid definition of business purpose: to create a customer…. Because its purpose is to create a customer, the business enterprise has two—and only these two—basic functions: marketing and innovation.’  — Peter Drucker   Peter Drucker’s words are frequently used – and perhaps over-used – to justify a business focus on the… Continue reading

New Fall 2015 Readings for Better Creative Leadership

2015 has already been a year of excellent and helpful publications for leaders wanting to improve themselves and their motivation and coordination of creative teams, projects and businesses. Some, like Herminia Ibarra’s already essential Act Like a Leader, Think Like a Leader and Stanley McChrystal’s powerful call for agility and cohesion, Team of Teams, highlight… Continue reading

Linda A. Hill, Greg Brandeau, Emily Truelove & Kent Lineback, ‘Collective Genius: The Art and Practice of Leading Innovation’

Review of Linda A. Hill, Greg Brandeau, Emily Truelove & Kent Lineback, Collective Genius: The Art and Practice of Leading Innovation (Harvard Business Review Press, 2014) The Introduction to Collective Genius: The Art and Practice of Leading Innovation calls for a different kind of leader who creates organizations both willing and able to innovate.  From that… Continue reading